The German Quality & Finance Institute has produced the third Report on Motor TPL in Italy exclusively for Corriere Economia, drawing up a ranking of insurance companies with agencies. At the top of the rankings was Allianz, which was awarded the highest score for customer satisfaction.
The survey was carried out by interviewing around 1.500 policyholders in an online survey conducted at the end of December by the Service Value research institute. Customer satisfaction was measured on the opinions expressed by motor liability customers and former customers on the basis of five different categories: the range of products, assistance and customer relations, communication, the quality-price ratio, the efficiency in the settlement of damages. Allianz Italia also obtained the second best score for the cheapest average rates in the four typical customer profiles for twenty regional capitals.
The survey by the German Quality & Finance Institute analyzed in detail the 15 main companies on the market: the top ten traditional insurance companies with agency networks and the top five direct ones, among which Genialloyd of the Allianz group was in the "Top 3" of online insurance.
