The telephone companies Fastweb, Tim, Vodafone e WindTre have adhered to the Code of Conduct of the Communications Regulatory Authority (Agcom), which aims to ensure maximum transparency to customers who sign contracts by telephone and to combat illegal and aggressive teleselling practices.
The code introduces important changes, including the strengthening of the call center obligation to distinguish them from those who use non-contactable numbers fraudulently to propose commercial offers.
Principle of transparency
The new code is based on the transparency of contracts and establishes the rules for call centers, which must adhere to standards of quality, reliability and compliance with labor laws. It also introduces clear rules and verification tools for managing consumer contracts.
The Code establishes fundamental principles for contracts between telecom operators and commercial partners practicing teleselling, providing additional protection for consumers.
Tool to combat fraudulent phenomena
Il final text of the Code it was the result of a collaborative and constructive process that involved operators, the Authority and trade associations, with the aim of protecting consumers.
The Agcom Code constitutes an additional means for fight fraudulent activities and adds to the other measures already in place, underlining the importance of constant adaptation by institutions and operators to address these problems.
- operators, by adhering to the Code, undertake to discuss issues regarding potential new violations through a technical table. The goal is identify common strategies and initiatives to strengthen collaboration between operators, trade associations and other authorities involved. Furthermore, operators must provide the Authority periodic monitoring reports of the application of the principles established by the code.
