At the annual Assium conference, Utility Managers are clamoring for consumer protection through the establishment of a professional register as a guarantee of transparency and competence
The new code of conduct aims to guarantee maximum transparency for customers who sign contracts by telephone and to combat illegal and aggressive teleselling practices
New barriers, in theory, against the onslaught of call centers, now extended to cell phones. But the discipline of the Opposition Register still leaves room for operators who are unwilling to respect the rules.
The public share ownership plan of the telephone company reserved for employees has been successfully completed - Progress also for the unbundling of the data centers
This was announced by CEO Luigi Gubitosi, specifying that as regards landline calls, already "from 9 December we will answer only from Italy".
Vodafone aims to stand out for the quality of the mobile network in first place in the ranking among operators in Italy. 80% of the Milan metropolitan area will be connected in the new standard by the end of the year. And for customer service what will it be…
With the new prefix, users will be able to recognize commercial calls at a glance and will be able to stem the storm of phone calls that arrive every day - Be careful though because important derogations are envisaged which reduce (and of…
Ensuring adequate protection for "food delivery men" is sacrosanct but classifying them as employees would be a mistake that could create new problems as happened with call center workers
The call center company joins the Confindustria association for fixed and mobile telecommunications
From 1 June, the electricity group will stop making phone calls to potential new customers to stipulate electricity and gas contracts. Only those who are already customers will be called if they have given their consent. Shops, call centres, website, apps remain active…
The goal is to create 20 new jobs - Minister Calenda will invite the main Italian clients to sign a memorandum of understanding with which they will undertake to carry out 100% of internal activities on the national territory
The proposal is contained in the draft regulation on confidentiality presented by the European Commission - The goal is to make operators recognizable even before answering the phone. In Italy, the Opposition Register is trying to put a stop to the invasion of…
After the cuts announced by Almaviva, which announced its intention to lay off over 2.500 employees between Rome and Naples, the unions are sounding the alarm about the future of call center workers.
Assocontact, the call center association, has approved the code of ethics according to which outsourced contact centers will only be able to make calls from Monday to Friday from 9 to 21 and on Saturday from 10 to 19.
