last year theArbitrator for financial disputes, the Consob body for out-of-court settlement of disputes between intermediaries and customers, recorded a record number of compensations: in all, 35,88 million euro have returned to the pockets of savers. Thus the total amount of reimbursements decided by the ACF in its first five years of activity rises to over 120 million euros.
Up in 2021 too the rate of acceptance of appeals (69,4%, against 30,4% rejected), with an average of 67,3% of appeals accepted and 32,7% rejected over the five-year period.
In addition, there is strong growth the volumes of activity, with a reduction in investigative and decision-making times of almost 40% in 2021 compared to previous years. Therefore, the objective of eliminating the backlog accumulated in the first three years of activity by the end of 2022 has been confirmed, following some cases of betrayed savings which have seen the ACF strongly engaged since the start of its activity in January 2017.
Stay relevant the total value of the compensations requested, amounting to just over 2021 million euros in 81, with an average appeal of over 51 thousand euros. The minimum request was 10,92 euros; the maximum of 500.000 euros, corresponding to the maximum value pertaining to the ACF. Overall, in the five-year period 2017/2021, 8.695 appeals were received, with requests for compensation for over 480 million euros (approximately 56 thousand euros, on average, per appeal).
In all, 2021 proceedings were concluded in 2.107, against 1.582 incoming appeals, thus bringing the number of finalized appeals to 7.373 in the five-year period 2017/2021.
Il fulfillment rate of the decisions of the Arbitrator – which are not binding – remains high. The percentage of spontaneous execution of Acf decisions is close to 97% of cases and is growing.
