The Report on the activity carried out by the Financial Banking Arbitrator (ABF) in 2022 has been published. 17 million euros already returned to customers. Appeals are decreasing but those on the fraudulent use of payment services and instruments are increasing
On the other hand, appeals to the Financial Banking Arbitrator against foreign banks, electronic money and payment instruments have increased
It is the balance sheet of the five-year activity of the Arbitrator for financial disputes (ACF) established by Consob as emerged from a recent conference held at the La Sapienza University of Rome
In 2020, this type of appeal soared by more than 60% following a European ruling that Bankitalia applied retroactively - Many banks, however, opposed
Appeals presented since the beginning of the year are on the rise, most of which come from Southern Italy - Serious critical issues encountered in the information prior to the investment - Compensations are also growing
The numbers speak for themselves: to quickly resolve disputes, consumers of banking and financial products increasingly choose the Arbitrator promoted by the Bank of Italy rather than ordinary justice - The insurance Arbitrator promoted by IVASS is also on the way - The balance…
Appeals regarding the early repayment of loans against salary or pension assignments fell by 39% in 2019, but still represent half of the total
Memorandum of understanding between the two financial Authorities to favor the collaboration between the Financial Banking Arbitrator headed by Bankitalia and the Arbitrator for Financial Disputes headed by Consob
For the first time since its inception, the ABF has recorded a reduction in appeals: in 2018 there were 27 thousand (-12%) because the bubble of litigation on salary or pension assignments was deflated - Magda Bianco…
The Financial Banking Arbitrator is overwhelmed by appeals, especially for salary-backed loans, and to keep it efficient it must be rationalized: the Bank of Italy has opened a consultation that is causing discussions with the aim of improving the service. Here are the issues…
The Bank of Italy has put the document transposing the EU Directive on the body created in 2009 to settle disputes between banks and consumers for consultation - In 2017 the boom in appeals increased by 42%
INTERVIEW with MAGDA BIANCO, head of the Customer Protection and Anti-Money Laundering Service of the Bank of Italy - With more than 30 thousand appeals in 2017, over 70% with a favorable outcome for consumers, "the growth of the activity of the Financial Banking And…
The Annual Report on the activity carried out in 2017 by the Financial Banking Arbitrator will be presented this afternoon at the La Sapienza University of Rome, which with the support of the Bank of Italy is experiencing growing success as an out-of-court system for resolving disputes between banks…
EXTRACT FROM THE SPEECH BY SALVATORE ROSSI, General Manager of the Bank of Italy, at the presentation of the 2015 activity of the Banking and Financial Arbitrator which aims to deal with complaints from bank customers with almost zero costs and with faster times than …
Magda Bianco, head of the customer protection and anti-money laundering service of the Bank of Italy, presents on Monday 20 June at the Luiss in Rome with Margherita Cartechini the Report on the activity carried out in 2015 by the Financial Banking Arbitrator, an institution on which the Bank…
The Financial Banking Arbitrator (ABF) is an alternative tool to recourse to the judiciary to settle conflicts between customers and intermediaries regarding banking services and payment instruments - In 2014 there were 11 appeals which are pending…