You can temporarily return to protected market is preferably used for light up to 30 June 2024. He makes it clear Arera (Regulatory Authority for Energy, Networks and the Environment) after having issued a recommendation to the operators of the enhanced protection service on 23 February 2024, in order to improve the transparency and accessibility of the service activation procedures. In detail, domestic electricity customers, considered "non-vulnerable", who are currently in the free market, have the right to request to return to the protected market until 30 June 2024, so as to be transferred to the Gradual Protection Service (here is the outcome of the auctions).
Luce, how to re-enter the protected market?
The Authority considered it essential to share this clarification also in relation to the monitoring of offers relating to the first two months of 2024. In practice, there are no offers on the free market with a better energy price than that offered by the greater protection service.
Ma how to make the switch? The request must be forwarded to the operator of the enhanced protection service in the municipality where the supply is located within the indicated deadline. If you have doubts about who the service operator is in your area, Arera has prepared a this page on its website to assist those who need additional information about returning to safeguarding or wish to report any difficulties with providers.
What changes after July 1st for the electricity bill?
Starting from 1st July, domestic customers currently in the protected electricity market will automatically be transferred to Gradual Protection Service (Stg), while those who are considered vulnerable domestic customers will maintain the same protection regime even after that date. Arera confirmed that they will continue to receive the same level of care without interruption. The Gradual Protection Service will have a duration of just under three years, until 31 March 2027. At the end of this period, in the absence of a specific choice by the customer, the supply will continue with the same supplier on the free market.
To ensure rapid processing of requests submitted by June 30, Arera recommended that operators of the enhanced protection service simplify the procedures for transmitting contractual documentation and minimize the waiting times between receiving the request and its processing. . Additionally, customers have the option to give up the “right to change your mind".
