The first cycle of the European Digital Decade for 2030 and digital transformation is confirmed as one of the pillars of European society and economy. The Member States and the Commission have jointly defined concrete objectives and targets that companies and institutions, accompanied by a cyclical process of cooperation, will have to achieve in the four key sectors of digital skills, infrastructure and connectivityand business digitization and online public services.
In this context of European development, Italian entrepreneurs must equip themselves with solid and up-to-date partners to adapt to technological innovations and comply with directives. Entrusting internal and external communication services to qualified professionals also represents a precious competitive advantage. In choosing the right supplier, one of the best orientation compasses is undoubtedly theCertificate of Reliability by Assium, the Italian Utility Manager Association, which certifies the players of the utility market through a complex process of certification of internal assets relating to transparency, ethical behavior and continuous training.
In the field of TLC services, certification has just been achieved by Mitan Telematica Srl, authorized operator for electronic communication services. The company obtained the Assium seal with the commendable score of 105 points out of 120. Active for over 40 years, Mitan Telematica has made its slogan, "communicate better to work better", the fulcrum of its modus operandi, to support the modernization of business processes and, therefore, the technological and economic growth of companies and institutions. Thanks to the know-how acquired over decades of experience in the ICT field, the Company qualifies as a System Integrator capable of providing broadband connectivity solutions and services - both in fiber and wireless -, voice and data traffic, switchboards in cloud and on premise, Unified Communication & Collaboration (UCC) solutions, LAN networks, VPN – MPLS and Cloud Computing. Furthermore, Mitan operates in the field of data and environmental security.
Just the cybersecurity, cloud computing and connectivity are some of the keywords of the European digital decade which outlines objectives and targets for the digital transformation of the European Union by 2030. The European Commission's "digital compass" includes four cardinal points: skills of citizens, digital infrastructures, digital transformation of businesses, digitization of public services.
Started the first cycle monitoring and cooperation, the key performance indicators (KPIs) for monitoring will be defined in the coming months, within the framework of the index of digitization of the economy and society, the so-called DESI which, for 2022, has seen Italy in 18th place among the 27 member countries of the EU. 60% of small and medium enterprises have achieved “at least a basic level of digital intensity; the use of cloud services, in particular, has recorded considerable growth”.
The vision of the Digital Decade therefore confirms that ICT is a strategic sector, also for the transition towards a green and resilient economy. Considering this perspective, companies and institutions can achieve progress if they rely on professionals capable of providing customized solutions and continuous assistance such as Mitan Telematica. The Company has a consultative and pragmatic approach, evaluates the most suitable solutions based on the specific needs of the client company and offers professional and transparent ICT services. Mitan requested the intervention of Assium which conducted the audit procedures and certified their reliability through the "regulatory" protocol for OAO (Other Authorized Operator), consisting of the three documents: Transparency of Offers Requirements, Code of Business Conduct, Integrated text for billing of TLC services.
The Assium Technical-Scientific Committee therefore conducted an Audit through interviews, interviews and analysis of the company's pre-contractual, contractual and invoicing documentation, to verify possession of the reliability requirements or compliance with the dictates of the protocol, transparency and staff training.
The process ended with the compliance report which established the positive outcome of the Audit, conferring the certification of Reliable Company to Mitan Telematica. Since November 2022, the Company has been part of virtuous companies subjected to the continuous control of Assium, for the verification of the maintenance of the quality requirements.
“Assium's certification confirms our approach and what we have been making available to our customers for years: professionalism, linearity, transparency and reliability. Before Assium we could declare it but only those who were already our Clients could verify it. Now, thanks to Assium and the audits of the auditors in charge, all companies and organizations can recognize Mitan as a company they can rely on. Our daily commitment, guided by respect for all our stakeholders, is to constantly improve our standards to help customers increase overall efficiency and contribute to their growth. This is the only way we feel useful!”, he commented Alberto Frigerio, CEO of the company. For the CEO of Mitan Telematica, transparency is one of the most significant elements of the Assium certification. "Few operators correctly and clearly display the contractual clauses - he specifies - invoices are often incomprehensible to customers and conceal unjustified charges and debits". And he adds: "if, as I believe and hope, certification will become part of a necessary requirement, as the ISOs have been, I believe that the benefits we will be able to derive will be innumerable". Meanwhile, according to Frigerio, the certification is recognition of the work done so far by the entire organization which, he is certain, will undertake to further enhance it.
