Compensation for delays and bonus for lack of air conditioning already after 24 hours. This is the novelty introduced by Trenitalia for customers of national services, Arrows and Intercity; who, only 24 hours after the trip, can now check if they are entitled to the compensation or bonus and request it to be issued.
The bonus, equal to 25% of the ticket price purchased, may be required in case of travel on Arrows Trenitalia already for delays of between 30 and 59 minutes, ie below the 60-minute threshold established by Community legislation. In this case, it is an independent initiative by Trenitalia.
delays between 60 and 119 minutes, on all national trains, the traveler can instead choose between the bonus and cash compensation, equal to 25% of the ticket price, a percentage that rises to 50% in the event of delays equal to or greater than 120 minutes. Even the delay indemnity for AV subscribers can be requested as early as 24 hours after the expiry date of the subscription, and will be calculated on the basis of the individual bookings made in support of one's subscription.
Bonus or compensation may also be claimed in the case of “global ticket” or “mixed global ticket”, i.e. travel solutions offered by Trenitalia's sales systems which envisage the use, in the first case, of several national transport trains in combination with each other and, in the second case, of Trenitalia national and regional transport trains, always in combination with each other. However, it is essential that the various Trenitalia services are purchased at the same time as offered by the sales system, precisely by virtue of a "global ticket" or "mixed global ticket".
In all cases, the recognition of the bonus or compensation can be requested 24 hours after the trip and up to the following twelve months, at any Trenitalia ticket office, from the travel agency that issued the ticket or by filling in the appropriate form. online form available trenitalia.com. For tickets purchased online, a dedicated function is available on the Trenitalia website.
In case of failure of the air conditioning system in the car in which the traveler has a seat, the bonus is equal to 25% of the ticket price. Also in this case, 24 hours after the trip, and up to the following twelve months, the traveler can contact ticket offices, travel agencies, Call Centers or use the functions available on the Trenitalia website to check if he is entitled to the bonus. The procedures for requesting it are the same as for the late payment.
