Flixbus ends up in the crosshairs ofAntitrust. After receiving several reports from consumers, the Competition and Market Authority has opened an investigation into the popular low-cost suburban bus service.
The case concerns i trips canceled due to government-imposed traffic restrictions at the peak of the coronavirus epidemic. According to the Antitrust, customers who had bought tickets for those dates did not receive enough information or assistance from Flixbus, in addition to not receive any refund or even a voucher as compensation for the missed trip.
Following the Authority's intervention, Flixbus declared that it had changed the disputed conduct and that it had adopted measures to protect consumers in the event of trip cancellation such as.
In particular, the acid green bus company is committed to providing its customers with:
- “adequate notice of the departure date” in the event of future cancellations;
- information - when booking the transport - on the right to obtain, at the passenger's choice, reimbursement of the total cost by means of a replacement voucher or the refund of the amount spent;
- the timely and correct disbursement of the requested refund without the application of any additional burden, by way of penalties, commissions or other costs of any kind.
"By virtue of this behavior by Flixbus - concludes the Antitrust note - the Authority has resolved not to adopt any precautionary measure against it, while the main proceeding remains pending".
Read the Antitrust provision.
