Il budget design 2023 has allocated most of the resources to fight the high energy cost and the increase in inflation. The package a support for families and businesses it counts 21 billion euros out of 35, three quarters of the entire structure of the maneuver. Between bills, price trends, forecasts and government measures, a simple cost-benefit balance is no longer enough to manage utility budgets. Professional skills in the sector are now required.
But how can you be sure that, turning to a true professional, the latter operates in line with the principles of ethics and transparency and really does the client's interests? For some years now there has been a code of ethics and UNI standard (11782 of 2020) that meet these needs for transparency and reliability. As? Through a whole series of certifications promoted and guaranteed by the Italian Utility Manager Association Assium, which acts precisely with reference to the Rule just mentioned.
In essence, Assium undertakes continuous monitoring by its technical-scientific committee which ascertains reliability and transparency of operators in the sector through a blue sticker which is essentially a code of commercial and professional conduct.
CAN BROKER is one of these companies which, according to Assium, deserved the badge for its activity in solving problems with telephone, electricity and gas operators and for the related refunds and indemnities. The skills, adequate professionalism and training update of the PU BROKER team have passed under the magnifying glass of Assium which was able to verify all the contractual documentation, the training of collaborators, transparency, the commercial code of conduct, through appropriate tests and internal audits.
As evidence of the need for consultancies active in defending consumers and their bills, there is a significant figure that concerns only the energy sector of the conciliation service of Arera – Regulatory Authority for Energy, Networks and the Environment: last year 16.795 applications relating to conciliation and dispute resolution were collected and more than half of these concerned inaccuracies and billing issues. This demonstrates how far we still have to go to fully protect the rights of utility consumers and how much savings can derive from a careful analysis of bill invoices.
PU BROKER is one of few companies which underwent theAssium audits to get the
seal of quality and reliability. The technical-scientific committee of Assium conducted the audit, articulated in a process that included meetings, written tests and oral interviews at the end of which it recognized the suitability. PU BROKER has therefore passed all the stages obtaining the Reliable Company stamp and, since October 2022, has been subjected to the continuous controlor of Assium which verifies the continuity of the
quality of the service offered. The company is thus part of the network of virtuous companies operating in the
field of utilities.
“We are convinced that, for companies and individuals, it is necessary to have consultants available
trained and certified, for the management and safeguarding of one's own utilities and utility costs.
For this we have undergone the Assium Attestation Audit, because every employee must be
trained and have a complete knowledge of the TLC-ENERGY-GAS sectors and the certification of
skills distinguishes those who, like us, choose a constant training course in a panorama
not entirely linear and professional. We also think that certification will become mandatory in the
next few years” – he explained Maurice Di Paolo, director of PU BROKER.
The CEO, interviewed during the Assium annual convention on November 10, 2022, continued
emphasizing that “the market is constantly evolving, there is an increase in operators in the sector and there is the objective difficulty of extricating oneself from services, needs and technical aspects. Thanks to the Attestation of
Reliability, PU BROKER customers are guaranteed to be assisted by competent consultants
who invest in technical and administrative training, for the protection of the rights and interests of those
consumes telephone, electricity and gas”. In the end, Maurice of Paul, concludes by saying that the attestation of
reliability represents “a return of image and visibility with respect to customers and potential partners
throughout the country".
