we receive e we publish the following press release from Italian Railways.
Rome, June 8 2026
Trenitalia, a company of the FS Group, and the consumer associations they signed today in Rome the new joint conciliation protocol, updating a tool designed to offer travelers a simple, free, and quick way to resolve any disputes with the company without initiating legal proceedings. The signing took place at the FS headquarters at the end of a meeting dedicated to the Summer Plan 2026, an occasion on which the topics of passenger assistance, public information, and the quality of the travel experience during the months of increased mobility were also discussed.
The protocol was signed by: Gianpiero Strisciuglio, Chief Executive Officer and General Manager of Trenitalia, and Carmelo Cali, President of the Joint Guarantee Body, representing Consumer Associations.
Joint conciliation is an out-of-court dispute resolution procedure that allows complaints to be addressed as an alternative to legal proceedings. Specifically, it can be activated when a passenger, after filing a complaint, is dissatisfied with the response or compensation received. Trenitalia is a certified ADR (Alternative Dispute Resolution) organization and has been offering this tool since 2009 with the aim of facilitating a quicker and more accessible resolution of disputes.
With the new agreement, Trenitalia takes a further step along the path begun in recent years with joint negotiation. The protocol brings together the carrier's entire conciliation system in a single, comprehensive framework for the first time and applies to all Italian and international brands of the company – Frecciarossa, Intercity and Regional – also extending to cross-border rail services operated within Italy. For travelers, this means being able to count on a more uniform and easily accessible protection tool, capable of strengthening the relationship of trust with the company and promoting sustainable management.
