Wind risks fine by the Antitrust

The Antitrust does not give up on Wind. The case concerns the sale of user contracts over the telephone, without customers giving their explicit consent. With a provision dated March 5, 2009, the Authority led by Antonio Catricalà had already established that between September 2007 and January 2009 the telephone company was responsible for the unfair commercial practice.
The matter was thought to be closed, but after a few months the company resumed calling customers to wrap up the deals. This was reported to the Antitrust by some citizens and consumer associations, who sent requests for intervention between 29 May 2009 and 14 April 2011.
Some customers have specified that they did not understand during the phone call that Wind would immediately activate the service. In other cases the contracts – as stated in the weekly Antitrust bulletin – were closed with people who did not own the telephone line. It also happened that the services offered did not correspond to those described by the operators.
For these reasons, the Authority has decided to initiate proceedings which could lead Wind to have to pay an administrative fine of between 10 and 150 euros. (cm)