Trenitalia (FS Group) introduces Smart Refunds also on the app and website, simplifying and speeding up the process reimbursement for passengers of Arrows e Intercity. The system, developed in collaboration with TRAKTI, a start-up that won the Open Italy Elis program, allows you to obtain the amount due quickly and can also be requested in the form of a bonus, depending on the customer's preferences.
The service, already active through Smart Caring, has managed over 200 thousand requests from September to today, with an average resolution time of about 25 seconds. Thanks to technologies such as Smart contract e blockchain, the system is able to process a high number of requests simultaneously, reducing waiting times even in the case of extraordinary events. The tracking of requests – a note from the group underlines – occurs in a transparent and unmodifiable way, which can be consulted through the customer's private dashboard.
Instant Trenitalia Refund: How Smart Refund Works
For access instant refund, users can use the dedicated page on the website Trenitalia or the “Info and Assistance/Info on Refunds” section of theapp. Alternatively, they can reply to the message or email received via Smart Caring in case of delays, cancellations or strikes. After entering the email address and receiving an OTP code, the request can be completed in a few steps.
- indemnities expected vary according to hardships suffered: for delays between 60 and 119 minutes, a refund of 25% of the ticket price is foreseen, which increases to 50% for delays of at least 120 minutes. In the event of strike, the refund is full for those who decide not to travel.
Comments
“The introduction of Smart Refund on the Trenitalia app and website is a concrete example of the company's commitment to providing increasingly efficient, fast and practical solutions for our passengers – declared Gianpiero Strisciuglio, CEO and General Manager of Trenitalia -. In this process, technological innovation plays a fundamental role because it allows us not only to speed up the refund process, but also to make it safer and more transparent”.
