They never end the problems of the telephone companies with the Antitrust. Once again it is Wind that sees its name mentioned in the Authority's bulletin, but at least this week it has managed to limit the damage. There are no fines in sight, only the obligation to comply with a series of commitments proposed by the company itself to resolve the matter without ascertaining the infringement. As is often the case, the case concerns an unfair commercial practice.
The company allegedly provided consumers, including through the notorious call centres, with false or incomplete information on the technical possibilities of activating some supplies of its fixed network services (voice and internet). It is not enough. In some cases the process of billing customers would have started before the services were even activated. And it seems that Wind has done nothing to avoid the unfortunate inconvenience. The investigation by the Antitrust, which received a series of reports between March and December 2010, was launched on 26 January.
About two months later, the telephone company presented the commitments it intends to respect to settle the matter. In the first place, the web message that passes under the eyes of the customers when accepting the terms of the contract and sending the order for the activation of the services will be changed. Furthermore, clearer information will also be provided by telephone and through "welcome letters" and "welcome packages", i.e. documents sent to consumers who accept the offers.
