Sorgenia yesterday hosted the ceremony at its headquarters during which the international certifying body DNV GL delivered the certification relating to the credit risk management scheme to the company. The digital energy company is the first company in the utilities sector to reach this milestone which certifies an effective credit management process. The credit risk management certification attests to the implementation of a management system that benefits both customers and the company.
The process makes it possible to distinguish those who have problems paying from those who do not pay instrumentally. Full support is guaranteed to the former, through methods of conciliation and mediation and evaluation of a repayment plan, so as to prevent the situation from becoming more complicated. With this management methodology, Sorgenia has also increased reliability towards investors, decreased disputes and contributed to improving its economic results overall.
"We are convinced that even critical processes such as credit recovery and dispute management must be oriented towards effectiveness, always with respect for the customer or former customer" - he says Rosalinda Mauro, Credit Manager of Sorgenia. “For this we choose partners who share our values, are able to guarantee a style of behavior towards the customer based on availability, respect and courtesy, while maintaining the rigor linked to the importance of the activity carried out, with a view to to obtain the best results always considering the customer as a company value”.
“Choosing to be certified means undergoing the verification of an independent third party, such as DNV GL, with respect to the compliance of one's processes with the requirements established by the credit risk management standard.” commented Stefano Crea, Regional Manager of DNV GL – Business Assurance. “At Sorgenia, we have seen in particular the effectiveness of an advanced credit risk governance system – well supported by the information system – and careful monitoring of performance. These are important aspects that confirm Sorgenia's commitment to its customers as well as its investors and staff.”
