For young people, finance almost always translates into an App: this is what the survey "Stethoscope - How Italian policyholders feel", promoted by the online insurance company QUIXA and conducted by the research institute MPS Evolving Marketing Research, reveals this. As many as 60,5% of those interviewed between the ages of 25 and 34 declare that they use at least one application for smartphones or tablets to manage their current accounts, insurance or other financial services. Even those who do not use apps would be inclined to do so, if banks and insurance companies were able to really intercept their needs: 73% of young people who do not use financial applications, in fact, avoid them because they find that the proposed functions are not useful enough .
When it comes to insurance, in particular, what does the user ask of an App for the future? First of all, to simplify the management of the policy and to receive quick and punctual help when needed. About 83% of young Italians would like an application to remind them of the expiry of their insurance, allow them to verify receipt of the documents sent, signal promotions and useful information. Nearly 82% find it essential to have the ability to call for help and receive immediate assistance if needed. Claims management is in third place among the most popular functions: over 75% would like to have the opportunity to file a complaint and follow the process directly from their smartphone. Contact with customer service is a function appreciated by 73% of respondents. Finally, one out of two young Italians is interested in purchasing the policy via the App.
It is precisely to meet the needs of the consumer of the future that Quixa APP was developed, the free application with which Quixa wants to guarantee its policyholders the most complete assistance and autonomy, even from mobile. Available free of charge for both iOS and Android operating systems, it offers all the functions capable of making life easier for the policyholder, not only in managing the policy but above all in times of need.
In addition to providing all the useful customer service contacts, it allows you to quickly request roadside assistance by accurately detecting the position of the insured person thanks to geo-location. If necessary, you can find the nearest body shop or glass center.
Claims management also becomes easier. The complaint can be made from the smartphone by directly attaching the friendly report with a photo. The App also allows you to check the status of the claim at any time.
Quixa APP allows you to always have all the policy documents at hand: this way it will be easy to show the insurance certificate in the event of checks, as envisaged following the dematerialisation of the coupon.
Finally, the APP allows you to finalize the policy comfortably from your smartphone, thanks to the uploading of the necessary documents with a simple photo and electronic signature.
