The spread of robot e of artificial intelligence (AI) it is decisive not only for the development of industry, but also for that of services. In particular, the Health it is the sector in which these systems are perceived as very or quite widespread (58%): they follow banking, insurance and financial services (38%), mobility and transport (37%). Catering and tourism, on the contrary, are the areas where it is believed that there is currently the least diffusion of intelligent and robotic systems. This is what emerges from the second Aidp-LabLaw 2019 report by Doxa on robots, artificial intelligence and work.
As regards the future, the sub-funds retained more promising for the development of these technologies are the same: health (79%), mobility sectors (74%) and the banking-financial-insurance sector (62%). To a lesser extent, the spread of artificial intelligence systems and robots in the future is also expected in catering (57%) and tourism (48%).
The perceived benefits they mainly concern the improvement of the quality of services and an increase in speed and therefore saving time. The use of these systems in the health sector is associated with access to innovative solutions, while their application in the world of tourism allows for access to a wider offer and greater freedom of choice.
Among the main risks perceived by the sample, the theme of impoverishment and rarefaction of interpersonal relationships emerges as an element common to all areas. Other risks identified are the violation of privacy and the possible introduction of hidden costs.
“The focus of the 2019 research is on the service sector, which we have defined Services 4.0 in a specular logic with respect to the better known Industry 4.0, and on the perception of the robotization process in progress by the workers also as citizens – he explains Isabella Covili Faggioli, President of Aidp – The aim is to broaden the scope of analysis to arrive at an overview that is probably more useful for understanding and raising awareness of the phenomenon”.
“It is easy to imagine that the implementation of this revolution will not only be a regulatory issue, but also a regulatory one contractual - points out Francesco Rotondi, labor lawyer and managing partner of LabLaw – The actors of industrial relations also in the field of Services 4.0 will have to identify concrete answers to the questions that the entry of intelligent robots in the organization of work will pose, with the obvious corollary of having to imagine ad hoc training courses aimed at redefining and relocating, whenever possible, the people involved in the process”.
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