A serious gap emerges in the functioning of the SUAPs, the One-Stop Shops for Productive Activities which should favor the relationship between companies and the public administration. A widespread lack of standardization of the procedures and forms relating to the services offered was in fact found among the various offices scattered throughout the peninsula.
A company that needs to operate in various territories is therefore forced to learn as many different operating methods as there are Suaps with which it has to deal. The same goes for the forms that he must "trace" at different Suaps, which sometimes differ substantially even in relation to the same fulfilment.
The result emerges from a survey by the Ministry of Economic Development conducted, in collaboration with Unioncamere and InfoCamere, as part of the normal monitoring activity on the implementation of the PA reform.
At the same time, the degree of computerization of the services and the correspondence between information on the web and the actual methods of carrying out the procedures were verified, also through direct telephone contact with the operators of the individual Suaps.
From this point of view, the results are more comforting: the process of computerization of the Suaps has been started in almost all cases and is constantly evolving.
“The data from this monitoring clearly demonstrate that simplification is successful if it is based on shared standards and adopted homogeneously across the territories” comments Ferruccio Dardanello, President of Unioncamere.
The survey, carried out between February and March 2013, examined a sample of 1.000 SUAPs, of which 661 managed directly by the Municipalities, also in associated form, and 339 municipal SUAPs managed with the support of the Chambers of Commerce.
