Despite the global emergency situation, Prima Industrie SpA. is committed to always being active and close to its customers, in compliance with the safety standards for the protection of the community. The society, leader in high-tech gods laser systems need sheet metal processing and electronic components for industrial applications, launch the new digital channel Prima@Home, the tool that projects the Group's communication beyond borders and geographical barriers.
The result of a process that began in recent years and the result of an increasingly global dimension of the Group, First@Home and the Prima Industrie's new streaming platform, designed to offer a complete range of services: from live formats such as events, demos, webinars, presentations and courses of training, at live video demonstrations, of the Group's products, passing through the on-demand streaming of many contents.
A new tool, which integrates with the traditional communication channels of Prima Industrie, capable of establishing, through the potential of the network, a direct connection with offices in Italy, Finland, China and the United States which host i Technology Center, thus allowing you to show customers and prospects from all over the world the potential of your machines and guarantee continuous and efficient assistance, despite the restrictions.
"We are now ready for a new, gradual start, looking to the future with optimism and energy and committing ourselves even more to being quick and innovative in adopting the most modern tools and always being "Next To You" commented Ezio Basso, CEO of Prima Industrie, who added “Prima@Home is our contribution to a new sustainable restart. We break down the distances and barriers of our tech centers to welcome customers wherever they are and at any time".
In addition to the numerous virtual demonstrations of our products for customers around the world, already completed or on the agenda, the platform will host live streaming of first two scheduled events, conceived for a global audience and for this reason organized in two separate sessions during the day, in order to be able to reach customers from all over the world covering different time zones.
The first will be on May 14, with the Virtual Open House dedicated to Systems, in which the functioning of the machines and lines located inside the showroom will be presented via live streaming, followed by a demonstration of the potential and versatility of the software.
On May 28, however, the Virtual Open House dedicated to the main Prima Power and Prima Additive solutions, an opportunity to present the Group through its entire range of products: from laser systems for industrial applications to sheet metal working machines, passing through additive technology. A global event that will see the management talk about Prima Industrie's innovations and technological expertise.
Always with a view to continuing to support its customers, First Industries has undertaken to ensure both the continuation of business, especially through videoconferencing platforms, both service activities. In fact, thanks to the widespread international coverage offered by a service network present in over 80 countries, the company is able to guarantee efficient interventions in the field, assessed on a case-by-case basis in compliance with the safety of all employees. Added to this is the huge range of remote assistance services, both by telephone and online, already tested over the years, such as Industry 4.0 solutions to maximize the production efficiency of the machines thanks to Big Data and the most innovative technologies IoT e Augmented Reality.
