The relentless increases in bills are an immediate priority, not only for the Government which is evaluating new "wide-ranging" interventions to lighten the costs of businesses and households, but also for the Utility Manager whose job is to focus on the consumer and its need to choose a contract that fits your needs and adjust it over time according to technological innovations, such as fiber optics and smart homes.
The energy market, like that of telephony, has been invested for several years in our country by a real transformation: operators often offer contracts that are not suited to the needs of customers who hardly have the skills to fathom the various options available on the market. market and choose with awareness. Dynamics that have led to very little consumer confidence in these sectors, compromised by lack of clarity and very aggressive commercial practices.
On these bases the figure of the Utility Manager comes into play, a utilities expert (Electricity and Gas, Telecommunications, Telephony and Connection) attentive to environmental issues, able to manage the relationship between energy, internet and telephone providers by putting the needs and interests of citizens and companies first instead of closing the contract itself.
In Italy, the utilities manager was born three years ago from an idea by FBC Italy deeming it necessary to regulate these sectors with a certified figure of reference, as happens for the real estate and financial market. UNI, the Italian standardization body, has approved and published the standard UNI 11782 in 2020 which governs this profession with training courses and voluntary certification exams.
Together with the birth of this new figure, theItalian Association of Utility Managers (Assium): the body that allows those who intend to deal with supply contracts on the Italian market to obtain the certificazione and customers to consult the list of all certified Utility Managers in Italy, divided by region, and to choose the most suitable professional for their needs.
The association promotes healthy and fair behavior on the market, fostering a constant dialogue based on trust between economic and social players, guided by 4 principles: ethics, professionalism, training and knowledge. The Utility Manager is able to assist the consumer in administrative management e Promptness of its commodities. Therefore, he must not only be an expert in the sector, but also have managerial skills to be able to support companies in achieving the objectives set and supervise his own work, guaranteeing compliance with the Code of Ethics and Conduct.
Companies can support Assium in two ways: by becoming Premium members (a package designed to spread your brand and build a virtuous network of relationships) or by activating the Quality company certification (audit that issues a quality certificate based on an extremely detailed verification protocol in addition to the premium package).
For its part, Assium supports companies by disseminating and Research, supporting training and activating new services such as the Job Search section, the Consumer Desk, the professional third party liability. Furthermore, it provides users with a desk for collecting reports and evaluations of the work of utility managers: this is to ensure compliance with the rules.
