Understanding St. Paul down from this morning: theapp not working and account holders are reporting large-scale disruption. Salaries and pensions they are not accredited andAccess to online account is impossible. The reports have reached over 7.000 on Downdetector, with the problem also affecting Isybank services, also part of the Intesa Sanpaolo group. The bank, however, reassures by declaring that it identified "the problem since the early hours of the morning" and "immediately took action to resolve the blocking of the app, due to heavy traffic". However, customers continue to have problems.
This adds to recent Worldline related disruptions, which blocked digital payments in Italy on Thursday, causing disruptions to POS and withdrawals. Only on Friday afternoon, after more than 24 hours, did the company identify the cause and start the restoration.
Intesa Sanpaolo in crisis, app and website down: resolution in progress
Users began reporting service disruptions in the early hours of the morning. Two i problems main ones: the inability to access the account via the app (with an error message) and the inability to carry out transactions via the website. In addition, salaries and pensions, expected for today, have not yet appeared on current accounts. This has generated panic among account holders, with many fearing they would be the only ones not to receive their payment.
This is the fifth episode of down in just over a month, with further interruptions recorded on October 31, November 11, 18 and 25, all on Mondays. The reports of outages are confirmed by both Downdetector data and social media posts and statements from the bank. A similar episode occurred in July 2024.
Despite attempts to contact Intesa Sanpaolo, the bank confirmed that it is a "systemic problem", probably linked to a technical issue, and reassured that This is not a cyber attack.