Mediolanum is the bank that web users like the most, while the People of Vicenza it's the worst. To say it are the opinions expressed by customers on the portal choosebanks.it, where banking institutions, like what happens on tripadvisor for restaurants, can be voted and evaluated.
In addition to being able to express opinions on their banking institutions, the portal offers a community that allows customers to talk to each other, to express opinions on banks and branches, on convenience, of course, but also on aspects that are by no means secondary, such as kindness, professionalism, online services.
Out of 9.056 opinions expressed on 9 July, the bank that web users like the most, as mentioned, is Banca Mediolanum, which boasts an average of 4,74 out of 5, and which is also first for online services. The best bank for professionalism is the Popular Bank of Bergamo, with an average of 4,7. The best in kindness, even with a full 5/5, is a small local bank, the Banca di Caraglio, Cuneese and Riviera dei Fiori. The best for convenience, however, is Fineco, with 4,66.
Bringing up the rear, as already mentioned, is Banca Popolare di Vicenza, with 3,13, which is the worst institution from all points of view, from kindness to convenience to professionalism and online services. The latest news concerning it may also have weighed on the opinions on the institute, even if the financial difficulties have not scuttled, for example, Veneto Bank, 4,55.
“For the first time in Italy, bank customers can make their voices heard. And they do it with pleasure, given that in just over a month we have collected over 9000 reviews. They also do it responsibly, because the judgments are less negative than might have been expected, often even in contrast with the bad financial news concerning some institutions, a sign that these are really personal experiences, and that in any case in some cases the structure in the area , the branches, the staff, is still efficient and of quality. - he has declared Dominic Zarella, Director of Choicebanche.it.
“Periodically – continued Zarella – we will disclose our data, because the web can also bring about a cultural revolution in the banking world, bringing the customer and the quality of service back to the centre. And this can be done by listening to users, who are a valuable source of suggestions for any company and for banks in particular.”.
