As part of the 2020 edition of the study conducted by the German Quality and Finance Institute Generali Italia was awarded the 'Seal No. 1 Service' in the 'Insurance agent network' category for the quality of the service offered to the customer.
The Generali Italia network obtained the highest score on the insurance market.
"The new context, linked to Covid-19, has highlighted new relationship needs, a long-distance relationship mediated by technology - he comments Marcus Oddone Chief Marketing & Distribution Officer of Generali Italia – This recognition is the confirmation of how the Generali Italia Network has been able to combine, better than anyone else on the market, human and relational closeness, implementing new ways of working to bridge a purely physical distance, not emotional".
In addition to the customer service recognition, the Lion Insurance Company achieved 8 more seals for open pension funds, home insurance policy, health insurance policy, household liability insurance policy, professional liability insurance policy, life insurance policy, corporate legal protection, private legal protection.
The study "Best in Italy - Champions of Service" collected 232.000 opinions of Italian consumers on the service received from 1.319 companies, in 152 sectors of the economy. Now in its seventh edition, this is the most extensive research on the service of companies in Italy, awarded with the seal of quality.
