The global online trading player on FXCM Forex announced in a statement the decision of zero losses of around 90% of customers who incurred negative balances on 15 January following the decision of the Swiss National Bank. FXCM also specified that within the next 24-48 hours it will notify its decision to customers who benefit from this provision, updating their account statements in the meantime.
“FXCM has worked hard these days to arrive at this decision and we are extremely appreciative to our clients for their patience and loyalty,” he said. Drew Niv, CEO of FXCM. The firm explained that the surprise announcement by the Swiss National Bank and the sudden price movements were events that were not foreseeable by FXCM.
