Due to the importance of the service it offers, Dazn it doesn't work as it should. After many reports, theCommunications Authority, which launched an emergency measure against the streaming platform on which all Serie A matches are broadcast live this year (seven out of 10 exclusively each week).
The communications received from consumers and associations and the data collected have highlighted, in the provision of the service, "criticalities such as to make urgent intervention necessary and no longer postponeable - reads a note from Agcom - to protect Dazn users, being insufficient the voluntary initiatives put in place by the company".
In essence, the Authority orders Dazn to adopt “any functional device to prevent malfunctions of its platform of origin of the television signal transmitted in live streaming - continues the note - and at the same time implementing an effective and efficient customer assistance service, which provides for the possibility of direct contact with a natural person".
Agcom specifies that its intervention "was necessary in consideration of the economic and social value recognized by the law to football". Added to this is "the right of subscribers to be guaranteed a satisfactory viewing experience, without interruptions and with adequate quality standards".
The Authority has asked Dazn to communicate the measures it intends to adopt through a detailed report to be sent within 30 days.
But it's not over. Agcom has also launched "a procedure to define the quality parameters of Dazn's live streaming broadcasting services of football championship matches", as well as the thresholds and criteria for quantifying and paying compensation to users for the inconveniences suffered .
With regard to the survey of audience figures, the Authority has launched an investigation to verify the adequacy of the methods used by Dazn to measure the audience of the Serie A football championship, "for the purpose of ascertaining the reliability of the data product,” concludes the note.
