we receive e we publish the following press release from generals.
A new digital online reporting-complaint service, which allows you to save time without physically appearing before the relevant authorities. It was launched Complaint Online, which he chose THE, the company of Generali Group leader in legal protection, as business partner which offers its customers an innovative solution to assist them in any critical events that are now increasingly frequent in everyday life.
The goal is to ensure rapid and effective assistance in the event of unpleasant and dangerous situations for people and property, such as physical or verbal aggression, damage, theft, crimes against people or computer crimes.
Thanks to collaboration with DenunciaOnline, a specialized portal and the first of its kind in Italy that allows the submission of crime reports in an entirely digital manner, DAS customers, directly from the website www.das.it, will be able to draft their own complaints in complete autonomy, from the office or from home, through a few simple guided steps.
«The new service», he explains Samuel Marconcini, General Manager of DAS, «reflects DAS's commitment to researching innovations that can generate value and simplify the lives of our customers. The ability to send a complaint to the Authorities entirely electronically relieves them of the obligation to leave home to go to the designated offices to file the complaint, in critical and particularly unpleasant situations in their lives, such as physical assaults, verbal violence, malicious and dangerous events».
"I am satisfied with this collaboration", he declares Francis Biazzo, CEO of DenunciaOnline, «because DAS represents an important strategic partner in the insurance world, which embraces our philosophy based on cutting-edge and accessibility. The goal we have in common is to provide users with the simplification of a bureaucratic process traditionally anchored to boring delays».
The web-app, which today has over 150mila visitors, works as a direct service for the citizen, but also in partnership with operators who need a report as an intermediate step to manage practices such as, for example, the theft of an identity document.
What to Expect
DAS customers have at a service area is available on the company's website for direct access to the service. The customer will be able to file a complaint online in a few simple steps, avoiding waiting at the Authorities. Through an intuitive and guided process, the client will be able to manage the complaint in complete autonomy and, in the event of errors or inconsistencies in the compilation, a pool of lawyers will verify the completeness and accuracy of the complaint in a competent and qualified manner.
Once the complaint was filed, all updates will be available in the personal area of the portal. For example, you may receive a communication of the initiation of proceedings and referral to trial of the accused person, or on the contrary a communication of the archiving of the complaint. If claims are nevertheless made against the accused person, DAS will offer its support based on the insurance coverage purchased.
I beneficiaries of the service they are exclusively current DAS policy customers and new customers who will sign up for a policy by 30 November 2025; for natural persons the service can be activated by the policyholder, not by other insured persons; for legal persons the service can be activated by the legal representative.
The service, available 24 hours a day, seven days a week, is active until December 31, 2025, unless extended in the following months.
