Le organizations they are rapidly adopting generative AI, thanks to the increased investment and the transformative value of this technology. AI has now spread across various industries and operational areas, changing business models and operations. According to the report of the Capgemini Research Institute, "Harnessing the value of generative AI 2nd edition“, adoption has increased as use cases are applied across functions. Nearly a quarter of organizations are already integrating generative AI into some operations, up from 6% in 2023.
The Benefits of AI Adopters
Who already has started using generative AI (early adopters) have already achieved benefits, including increased operational efficiency, improved customer experience and increased sales. In particular, companies have recorded an average a 6,7% improvement in customer engagement and satisfaction in areas where the technology has been piloted or implemented in the last year.
The Evolution of AI Chatbots
I AI chatbots are evolving into multi-agent systems, accelerating value creation. 74% of organizations believe that generative AI is helping to Increase revenue and innovation. Thanks to technological advances, Artificial Intelligence is moving from support tool to independent agent, improving execution and enabling companies to reinvent their operations.
Rapidly evolving multi-agent systems offer great potential for innovation. The report highlights the reliance on AI agents for specific tasks, such as generating professional emails, coding, and data analysis, but also highlights the need for ensure transparency and ethical trust.
AI is more accessible but a transparent system is needed
Over the last 12 months, theGenerative AI has become more accessible even for those who do not have technical skills, leading to an increase in its adoption. There are also those who deny this technological evolution: 3% of organizations, in fact, have Banned from using public generative AI tools in the workplace. Despite this, 97% of organizations allow the use of generative AI, often with specific guidelines.
The report then highlights the importance of adopting a transparent protection system to validate the decisions of multi-agent tools, ensure transparency and compliance, and mitigate the risks associated with the use of public tools.
"L 'Generative AI is starting to transform the business and organizations are already seeing substantial revenue growth while accelerating innovation. As a result, rather than focusing solely on cost optimization, companies are actively exploring new ways to leverage its capabilities and drive value creation,” he commented Monica Ferrari, Chief Executive Officer of Capgemini in Italy. “With increased investment, the emergence of more complex and autonomous AI systems signals a new era driven by generative AI that could change the way companies operate. For their AI journey to evolve, organizations must build a solid data foundation, with clear processes to avoid data fragmentation and facilitate data integration across business functions. Trust, transparency and accountability will continue to play a central role in the approach to this new AI frontier, which has the potential to deliver significant value over time.”
