Acea Energia activates the digital consultant service. The new service will allow customers to better manage their electricity and/or gas supply from the comfort of their home and in complete safety. With a simple video call it will be possible to make transfers, request installment payments, contract changes, activate services such as a web bill and domiciliation and choose the most suitable offer based on one's consumption habits.
During the booking phase, through the web and telephone contacts of Acea Energia, the customer will be able to choose day, time and type of assistance. Once the request has been submitted, you will receive confirmation of the appointment by e-mail, together with the operating instructions and the link to connect to to make the video call.
Furthermore, to access the service (active from Monday to Friday from 9:00 to 16:00) just book an appointment through the dedicated channels, by calling Customer Service on 800 38 38 38 toll free from the landline, or to the paid one from mobile 06 45 69 82 05 (active from Monday to Friday from 8:00 to 22:00 and Saturday from 8:00 to 13:00), or by filling in a form accessible from the homepage of the Acea Energia website.
In this delicate moment due to the health emergency, the Digital Consultant makes it possible to improve the management of the relationship with customers through a digitization process capable of combining the speed of new technologies with a quality customer experience, ensuring continuity of service. The launch of the service further confirms the Company's commitment to developing ever faster and more effective solutions in managing customer relations.
Customers of the Enhanced Protection Service can also contact the Digital Consultant by booking an appointment using the numbers 800 199 900 free from a landline or 06 45 69 82 50 for a fee from a mobile phone, or using the form which can be reached on ServizioElettricoRoma website.
